Practice Area

Training
There is usually a doctor (the GP Registrar), fully qualified with hospital experience, working at the surgery to learn more about general practice.  We also occasionally have a clinical medical student sitting with the doctor.  The receptionist will tell you if this is so and, if you do not wish the student to attend the consultation, please tell her.
Occasionally some consultations are video recorded for teaching purposes.  This will only be done with the consent of the patient both prior to and following the consultation.

Patients’ rights and responsibilities
We hope to operate a system of mutual trust and respect between patients and the practice team.  Patients should be treated with courtesy and consideration at all times.  Violent or abusive behaviour will not be tolerated in the surgery  and patients committing acts of violence or abuse to any member of the practice team or any other person present on the practice premises will be asked to leave the premises immediately.  Acts of this nature may lead to the removal of the patient from the practice’s list.

Access to information
All information at the practice is held, retained and destroyed in accordance with NHS guidelines.  Information concerning patients is protected by the Data Protection Act 1998 and is not released to individuals outside the practice other than for the purposes of the medical care of the patient (eg hospital consultants) or with the prior consent of the patient.   Under the Data Protection Act 1998 patients are entitled to access their clinical records or any other personal information held about them.  If you wish to access these records please contact the Practice Manager.

Suggestions and complaints
We welcome comments about our services which should be made in the first instance to the Practice Manager, Mrs Libby Hoffmann or, in her absence, Mrs Sally Welsh.