The surgery has a dispensary which is open for the collection of prescriptions:

Monday to Friday: 8:30am to 6:30pm

Medication is available for sudden onset conditions immediately after your consultation.

For repeat prescriptions 48 hours notice (excluding weekends) is required.  Requests can be made by telephone at any time (01440 823801 answerphone).  Alternatively you can use the repeat order form, provided with your medication by ticking the items you require and posting, faxing or handing the form into the surgery.  You may also e-mail the dispensary at: Dispensary@GP-D83003.nhs.uk or click here to order on line through the secure site: EMIS Access.

If you wish to speak to a dispenser please telephone between 9:00 and 12:00 or 5:00 and 6:00.

Please ensure that you make an appointment for a medication review when advised to do so as the Dispensary will be unable to issue further repeats when a review is overdue.

Exemption from prescription charges: if you are exempt from prescription charges please have evidence of exemption available each time you collect medication.  Cheques must be accompanied by a cheque guarantee card; we regret that we are unable to accept credit or debit cards.

If you are regularly taking 2 or more medications, you may find it beneficial to purchase a pre-payment certificate: please ask at the Dispensary.

Medication delivery
We offer a home delivery service to all patients on repeat medication.  If you wish to take advantage of this please contact Jane Seiler at the surgery.

The main features of the service are as follows:

• Our delivery day is normally Monday, between 1:00 and 7:00pm, but in event of a Public Holiday Monday the delivery would be on the previous Friday, between 9:00am and 1:00pm.
• Delivery is every 4 weeks – this is  28 days to come into line with quantities issued on prescription.
• The order will need to be placed by 6.p.m. on the preceding Wednesday allowing 48 hours preparation time as usual
• The first time a patient uses the delivery system they can order extra to bring their medication into line with the delivery date
• Patients will have to be at home to receive their medication.  If the patient cannot be at home they can specify a neighbour to receive their medication but we will need their authorisation in writing prior to the delivery day
• We respectfully ask patients to be aware that if they choose to allow someone else to accept their medication their repeat slip is in the medication bag
• If patients pay for medication we will need their payment by cheque before the delivery day. The delivery driver will not be able to take payment for medication on delivery.
• If patients have an exemption card or a pre-payment card and wish to have their medication delivered we will need to take a copy of the card to add it to their medical record.   Once we have a copy of the card the driver will not need to see the card on delivery.
• Even if the patient feels they have a safe letter box I’m afraid we are not allowed to leave medication. It must be handed over by the delivery driver to a patient or their nominated representative.
• Re-ordering and delivery of medication will not be automatic.  Patients wishing to have their medication delivered should order it in the normal way AND always mention that they wish to have it delivered.

FUTURE DELIVERY DATES